Last Updated: August 2026
At ENSTILE, customer satisfaction is important to us. We want you to feel confident when purchasing from Enstile.us. This Refund & Returns Policy explains the conditions and process for requesting a return, refund, replacement, or reporting an issue with your order.
You may request a return within 30 days of receiving your order.
To be eligible for a return:
The product must be unused and unopened.
The product must be in its original condition.
The product must be returned in its original packaging.
Any seals or protective packaging must remain intact.
Proof of purchase or your order number may be required.
For hygiene and safety reasons, body care products that have been opened, used, tested, or had their original seal removed cannot normally be returned unless the product arrived damaged, defective, or incorrect.
Before sending any product back, please contact our customer support team at Support@enstile.us.
Please provide:
Your full name
Order number
Product you wish to return
Reason for the return
Photos of the product if it arrived damaged, defective, or incorrect
Our support team will review your request and provide return instructions if your return is approved.
Please do not send a product back without first contacting us.
Please inspect your order after delivery. If your product arrives damaged, defective, leaking, or otherwise unusable due to a delivery or product issue, contact us as soon as possible.
Include your order number and clear photographs showing the issue. Once reviewed, we may offer an appropriate resolution, which may include a replacement or refund.
If you receive a product different from the item you ordered, please contact us with your order number and photographs of the product received.
After verifying the issue, our customer support team will provide instructions and an appropriate resolution.
For health, hygiene, and safety reasons, we generally cannot accept returns for:
Opened body care products
Used or tested products
Products with broken or removed seals
Products not in their original condition
Items returned without authorization
Gift cards, where applicable
Items marked as final sale, where clearly disclosed before purchase
This does not affect requests involving products that arrived damaged, defective, or incorrect.
Once an eligible return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank, card issuer, or payment provider.
Original processing times may vary depending on the payment provider.
Return shipping responsibility may depend on the reason for the return.
If the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product, we will provide applicable return instructions.
For returns based on a change of mind or other customer preference, return shipping costs may be the customer’s responsibility.
Any applicable return shipping requirements will be communicated before an approved return is sent.
If you receive an incorrect, damaged, or defective product, please contact our support team.
Depending on product availability and the circumstances of the request, we may offer a replacement or another appropriate resolution.
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has been processed, packed, or shipped, cancellation may no longer be possible.
If the order has already shipped, the applicable return process may need to be followed after delivery.
If your refund has been approved but you have not received it after the expected processing period, please first check with your bank, card issuer, or payment provider.
If you still cannot locate the refund, contact us at Support@enstile.us with your order information, and our team will assist you.
If you have questions about a return, refund, replacement, or this policy, please contact us:
🌐 Website: https://enstile.us/
📧 Email: Support@enstile.us
📍 Address: 227 Raff Ave, Floral Park, NY 11001
📞 Phone: +1 888-366-1043
We recommend contacting our support team before returning any product so we can provide the correct instructions for your order.
At ENSTILE, we make everyday self-care simple with thoughtfully selected body care essentials designed to cleanse, nourish, moisturize, and refresh your skin from head to toe.
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